At Yes Win, your privacy is our priority. This policy clearly explains what information we collect, how it is used, who can access it, and what rights you have as a Malaysian player over your personal data.
This Privacy Policy describes our personal data protection practices Yes Win ("Platform", "we", "us") in relation to information collected from users ("Members", "Players", "you") who use the website, mobile application, and all services provided by Yes Win. It applies to all Malaysian players who register and use our platform.
By registering or continuing to use the platform Yes Win, you agree to the data collection and processing practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us at support@yeswin.best to close your account.
When you register an account at Yes Win, we collect personal information that you provide directly. This includes your full name as per your identification document, Malaysian identity card number (MyKad) or passport number, date of birth, active Malaysian phone number, and email address. This information is required to verify your identity, comply with Know Your Customer (KYC) legal requirements, and to confirm that you are an eligible individual permitted to use the Yes Win.
To process deposits and withdrawals, Yes Win collects information related to the payment method you use. This may include the account holder name of your e-wallet, the phone number linked to your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow account, or the bank account number used for FPX via Maybank2u or CIMB Clicks. Please note that Yes Win does not store full credit or debit card numbers in our systems — all transactions are processed through licensed payment gateways that comply with PCI DSS standards.
When you use the platform Yes Win, we automatically log activity information including a record of all bets and games played (including game type, stake amount, outcome, and timestamp), deposit and withdrawal records, login history including timestamps and IP addresses, and interactions with the customer support team including live chat transcripts.
For security purposes and to optimise your user experience, Yes Win also collects technical information such as your IP address, browser type and version, device operating system, device type (mobile or desktop), screen resolution, and session data including visit timestamps and pages viewed.
Yes Win uses the personal information collected for the following purposes:
Your information is used to create and manage your account Yes Win account, process deposits and withdrawals in Malaysian Ringgit (MYR) via local payment methods, verify your identity during the KYC process, ensure the security of your account, and provide you with access to all games and services available on the platform.
Your account activity data is analysed by our security system Yes Win to identify suspicious activity patterns, prevent fraud and money laundering, detect unauthorised login attempts, and maintain the overall integrity of the platform for all players. These measures directly protect your interests as a legitimate player.
We use your contact information to send important account-related notices, respond to enquiries and complaints submitted to our support team Yes Win, send information about changes to terms or policies that affect your account, and contact you in cases requiring identity verification.
With your consent, Yes Win may use your gameplay activity data to offer promotions relevant to your gaming preferences, such as cashback bonuses based on the game categories you play most frequently — whether that's slots, Live Casino, Sports Betting, or fishing games. You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.
Yes Win is required to retain transaction records and certain user data to comply with legal obligations relating to anti-money laundering, counter-terrorism financing, and reporting duties to the relevant authorities when required under applicable Malaysian law.
| Purpose of Processing | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & services | Identity, contact, and transaction information | Performance of contract |
| Security & fraud prevention | Activity data, IP address, login records | Legitimate interest / legal obligation |
| Customer support communications | Contact information, chat transcripts | Performance of contract / legitimate interests |
| Promotions & personalised offers | Gaming activity data, player preferences | Consent |
| Legal compliance & reporting | Identity information, transaction records | Legal obligations |
Yes Win does not sell, rent, or trade players' personal information to any third party for marketing or commercial purposes. This is a fundamental commitment that will not change. Your personal information is only shared under the specific circumstances set out below.
To operate the platform effectively, Yes Win work with trusted third-party service providers that process data on our behalf. These include:
All these third-party service providers are bound by strict confidentiality and data protection agreements, and are permitted to use your data only for the specific purposes stipulated in those agreements.
Yes Win may disclose players' personal information to the relevant authorities where required by applicable Malaysian law, including in response to official requests from the police, financial intelligence units, or courts of competent jurisdiction. In such cases, we will endeavour to notify the player concerned, provided this is permitted by law and would not compromise the relevant investigation.
If Yes Win becomes involved in a merger, acquisition, or sale of business assets in the future, user information may be transferred as part of that transaction. In such cases, players will be notified in advance and the receiving entity will be bound to comply with a Privacy Policy of equal or greater stringency.
All communications between your device and the Yes Win is protected by 256-bit SSL (Secure Socket Layer) encryption — the same security standard used by major banking institutions in Malaysia. This means all data transmitted during login, deposits, withdrawals, and gaming activity is fully encrypted and unreadable to unauthorised parties, even if intercepted.
Access to players' personal data within internal systems Yes Win restricted to staff who genuinely require it to perform their duties. A role-based access control (RBAC) system ensures that no single employee has unrestricted access to all player data. All internal access to sensitive data is logged and continuously monitored.
Platform Yes Win undergoes periodic independent third-party security audits to identify and address any vulnerabilities before they can be exploited. Penetration testing is conducted at least once a year to ensure our security systems consistently meet or exceed current industry standards.
Player account passwords at Yes Win are not stored in plain text. We use strong cryptographic hashing algorithms to ensure your password cannot be reversed to its original form, even if someone were to gain access to our database. This is an additional layer of protection that safeguards your account even in a worst-case scenario.
Cookies are small text files stored in your web browser when you visit the Yes Win. Cookies help the platform remember your preferences, maintain your login session, and gather information about how you use the platform for the purposes of continuous improvement.
You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the platform Yes Win – for example, you may need to log in again on every visit if session cookies are disabled. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Yes Win retains players' personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. In general:
When a Yes Win is closed at your request, we will delete or anonymise your personal data that is no longer needed within a reasonable timeframe. However, certain records may need to be retained for a longer period as required by Malaysian law, including financial transaction records and relevant KYC information.
As a player Yes Win who are registered, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@yeswin.best.
You have the right to request a copy of all personal information we hold about you. Data access requests will be processed within 30 days.
If any of your personal information held by Yes Win is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to any applicable legal retention obligations for certain records.
For processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting any prior processing.
You may object to the processing of your personal data for specific purposes such as direct marketing or profiling based on your gaming activity.
You have the right to receive your personal data in a machine-readable format (such as CSV) for the purpose of transferring it to another platform, upon written request.
Platform Yes Win is strictly limited to individuals aged 18 years and above only. We do not knowingly collect or process personal information from individuals under the age of 18.
If we become aware that personal information has been collected from an individual under the age of 18 without valid parental or guardian consent, we will take immediate steps to delete that information from our systems and close the relevant account. If you believe that your child or any underage individual has registered an account at Yes Win, please contact us immediately at support@yeswin.best so that prompt action can be taken.
In operating the platform Yes Win, some player data may be processed or stored on servers located outside Malaysia. This occurs primarily when involving international service providers such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, and others) and cloud service providers.
In all cases of cross-border data transfers, Yes Win ensures that protection equivalent to or exceeding Malaysian standards applies to the relevant data, whether through data transfer agreements that comply with recognised data protection standards, or through contractual terms binding service providers to an equivalent level of data protection.
Platform Yes Win may from time to time contain links to external websites or services not operated by Yes Win. This Privacy Policy applies only to the Yes Win only.
When you click on a link to an external site and leave our platform, we have no control over the content or privacy practices of that site. We encourage you to read the Privacy Policy of any website you visit. Yes Win is not responsible for any privacy issues arising from your use of those external websites.
Yes Win reserves the right to update or modify this Privacy Policy at any time. The latest version will always be available on this page, with the most recent update date clearly stated at the top of the document.
For material changes — that is, changes that significantly affect how we use or protect your personal data — we will notify you via a prominent notice within the platform Yes Win or via email to the address registered to your account, at least 14 days before the changes take effect.
Continued use of the platform Yes Win after the effective date of any Privacy Policy changes will be considered your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or about how Yes Win handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 7 working days. For more complex data access or deletion requests, the full process may take up to 30 days, and we will keep you informed of your request's progress throughout.
Most of us do not think much about data privacy until something goes wrong. With a growing number of data breach stories surfacing across various digital platforms, it is a growing reminder that personal information — your name, phone number, financial details — deserves to be taken seriously.
At Yes Win, we understand that registering an account and submitting your personal information with us requires a great deal of trust. You are not simply signing up to play slots or bet on EPL football — you are entrusting us with highly sensitive information. That trust is something we do not take lightly.
That is why the investment in data security at Yes Win is not merely an operational cost — it is a strategic priority. 256-bit SSL encryption, strict internal access controls, regular security audits, and a clear privacy policy are all components working together to ensure that every time you use Yes Win – whether depositing via Touch 'n Go eWallet, playing live baccarat, or withdrawing winnings to DuitNow – your data is protected at every step.
We also believe that transparency is an essential part of respecting your privacy. It is not just about protecting data on a technical level, but about being upfront with you regarding what we do with your information, who can access it, and what choices you have. This Privacy Policy is written in plain, easy-to-understand language – not complex legal jargon – because we want you to genuinely understand your rights, not simply have a document on file.
If you have any questions about data privacy at Yes Win that are not addressed in this document, please do not hesitate to reach out to our support team. We are here to help, and we believe that privacy should be discussed openly — not buried in documents that no one reads.
Six layers of security protecting the privacy of every Malaysian player
All data transmitted between your device and the Yes Win — including during deposits via TnG eWallet or while playing live casino — is encrypted to the same standard as Malaysian online banking.
KYC Process Yes Win uses a secure identity verification platform that complies with Malaysian legal requirements. Your identity documents are encrypted and accessible only to authorised personnel for verification purposes.
Yes Win does not sell or trade players' personal data for commercial purposes. Your information is only shared with service providers directly involved in operating the platform, and all are bound by strict confidentiality agreements.
System Yes Win is independently audited by third parties on a regular basis to identify and address any security vulnerabilities. These audit reports ensure that our data protection standards are continuously updated against the latest threats.
You may access, amend, or request deletion of your personal data at any time. Options to withdraw marketing consent and manage your privacy preferences are available directly through your account settings Yes Win your.
Support team Yes Win is available to assist with any data privacy enquiries 24 hours a day, 7 days a week. All privacy rights requests are handled as a high priority and processed within 7 business days.
Quick answers to the most frequently asked questions about data privacy
This Privacy Policy should be read together with the other documents governing the use of the Yes Win. Please review these documents for a complete understanding of your rights and responsibilities as a player.