Yes Win Terms & Conditions – Platform Usage Terms for Malaysia

1. Eligibility & Account Registration

1.1 Age Requirement

Platform Yes Win is restricted to individuals who are 18 years and above only. By registering an account at Yes Win, you confirm that you have reached the required minimum age. Yes Win reserves the right to request proof of age at any time, and any account found to be held by an underage individual will be closed immediately without notice, with all account balances forfeited upon completion of the investigation.

1.2 One Account Policy

Each individual is only permitted to hold one (1) active account at Yes Win at any one time. Multiple account registrations by the same individual — whether using a different name, phone number, email address, ID number, or IP address — are strictly prohibited and will be treated as fraud. Yes Win uses advanced detection systems to identify duplicate accounts. Any duplicate account found will be closed, and all accumulated winnings and balances will be forfeited.

1.3 Valid Registration Information

You are required to provide truthful, accurate, and complete information during registration, including your full name as per your identification document, an active Malaysian phone number, and a valid email address. Any false or misleading information provided during registration may result in your account being suspended or closed, and all funds in the account may be forfeited depending on the outcome of an internal investigation.

1.4 Identity Verification (KYC)

Yes Win may request identity verification documents (KYC – Know Your Customer) before processing your first withdrawal or at any time deemed necessary. Required documents may include a copy of your Malaysian identity card (MyKad) or passport, as well as proof of the payment method used. The KYC process is a standard security measure that protects your account from unauthorised use.

2. Account Security & Password

2.1 Account Holder Responsibilities

You are solely responsible for all activities that occur within your Yes Win account. This includes all bets placed, deposits made, withdrawals requested, and any communications sent from your account. Yes Win is not liable for any losses arising from your failure to safeguard your login credentials.

2.2 Account Sharing Prohibition

Account Yes Win is intended solely for the account holder's use. You are prohibited from sharing your username, password, or granting access to any third party to use your account. Any attempt to sell, transfer, or pledge your account Yes Win to any third party is strictly prohibited and may result in immediate account closure.

2.3 Reporting Unauthorised Access

If you suspect your account has been accessed without authorisation or your password has been compromised, please contact our support team Yes Win immediately via live chat or email at support@yeswin.best. Our team will act promptly to secure your account.

3. Deposits & Withdrawals

3.1 Accepted Payment Methods

Yes Win supports the following deposit and withdrawal methods for Malaysian players:

• Touch 'n Go eWallet – instant deposits, withdrawals in 5–15 minutes
• GrabPay – instant deposits, withdrawals in 5–15 minutes
• Boost – instant deposits, withdrawals in 5–15 minutes
• ShopeePay – instant deposits, withdrawals in 5–15 minutes
• DuitNow Transfer – instant deposits, withdrawals in 5–15 minutes
• FPX via Maybank2u and CIMB Clicks – deposits within minutes, withdrawals in 15–30 minutes

All transactions are conducted in Malaysian Ringgit (RM) with no additional fees charged by Yes Win. Any fees charged by the e-wallet provider or bank (if applicable) are the responsibility of the user.

3.2 Deposit Limits

The minimum deposit limit at Yes Win is RM 20 per transaction. No maximum daily deposit limit is set by Yes Win, however players may set personal deposit limits through their account settings as a responsible gaming measure. Yes Win reserves the right to request proof of source of funds for deposits exceeding a certain amount.

3.3 Withdrawal Process

Withdrawals will be processed to the same payment method used for the deposit, except where technical circumstances require a withdrawal to an alternative method. The minimum withdrawal limit is RM 50 per request. Withdrawals may be delayed if there is an outstanding KYC review on the account or if any suspicious activity has been detected.

3.4 Bonus Balance & Wagering Requirements

Withdrawals from an account with an active bonus balance are subject to the wagering requirement of the relevant bonus. Please refer to the Bonus Terms on the relevant promotions page before submitting a withdrawal request. Withdrawals requested before the wagering requirement is met may result in a bonus balance adjustment.

4. Bonuses, Promotions & Special Offers

4.1 General Bonus Terms

All bonuses and promotions offered by Yes Win is subject to wagering requirements and specific eligibility conditions stated alongside each offer. Players are responsible for reading and understanding all bonus terms before accepting any offer. Accepting a bonus constitutes agreement to all associated terms.

4.2 Welcome Bonus

The welcome bonus is available exclusively to new members making their first deposit at Yes Win. Each user is eligible to receive the welcome bonus once only. Yes Win reserves the right to verify a player's eligibility before crediting the welcome bonus and to cancel the bonus if the eligibility requirements are found to have not been met.

4.3 Prohibition on Bonus Abuse

Any attempt to abuse the bonus system Yes Win – including the use of multiple accounts to claim duplicate bonuses, matched betting using bonus funds to avoid risk, or any action that in the opinion of Yes Win designed to exploit promotional offers – will result in the cancellation of all active bonuses and the closure of the relevant account.

4.4 Bonus Validity Period

All bonuses have a validity period as specified in their respective bonus terms. Unused bonuses or unmet wagering requirements that expire within the stipulated timeframe will be forfeited automatically, with no compensation payable to the player.

5. Game Rules

5.1 Use of RNG

All casino games at Yes Win – including slots, roulette, card games, and virtual sports – use a random number generator (RNG) that has been certified by independent international auditing bodies. Every game outcome is entirely random and free from the influence of any party, including Yes Win itself.

5.2 Technical Non-Compliance

In the event of a system failure, internet disconnection, or any technical disruption during gameplay, Yes Win reserves the right to declare the bet void and return the stake to the player, or to continue the game based on the last recorded system state, whichever is more appropriate given the circumstances. The decision of Yes Win on technical matters is final.

5.3 Display Errors

Should an error occur in the display of odds, winning probabilities, payout values, or any other game information due to a technical fault or data error, Yes Win reserves the right to void such bets and return the stake with no obligation to pay based on the incorrectly displayed value.

6. Sports Betting & Virtual Sports

6.1 Bet Confirmation

Sports Betting at Yes Win is considered valid and final once you receive bet confirmation within the platform. Players are responsible for carefully reviewing their bet slip before confirming any bet. Yes Win is not responsible for any errors made by a player when placing a bet.

6.2 Event Cancellation

If a sporting event is cancelled, postponed, or not completed within 72 hours of the original scheduled time, all bets on that event will be deemed void and stakes returned to players, except for bets on any portion of the event that was fully completed prior to the cancellation.

6.3 Virtual Sports Betting

Betting on virtual sports at Yes Win is based on outcomes generated by a certified RNG. Each virtual sports event is independent and unrelated to the results of real sporting events. Virtual sports bets are final once the event result is displayed and cannot be cancelled thereafter.

6.4 Market Restrictions

Yes Win reserves the right to restrict or close any betting market at any time, including before an event begins, where there are valid grounds such as suspected event integrity issues, unusual odds movements, or technical problems. Bets that have been accepted and confirmed prior to market closure will continue to be honoured.

7. Prohibited Conduct

Players Yes Win is strictly prohibited from engaging in the following activities:

• Creating multiple accounts or using a false identity to register an account
• Any form of fraud, including the use of credit cards or payment accounts that do not belong to you
• Using automated software (bots), scripts, or any tool designed to gain an unfair advantage in games
• Colluding with other players to cheat the platform or other players in live games
• Exploiting any bug or technical vulnerability within the platform Yes Win – any bugs discovered must be reported to our support team immediately
• Attempting to hack, disrupt, or damage any system, server, or network Yes Win
• Using funds derived from illegal activity to make a deposit at Yes Win
• Any form of money laundering through the Yes Win

8. Account Closure & Suspension

8.1 Yes Win's Right to Close Accounts

Yes Win reserves the right to suspend or close any player account at any time without prior notice where there is reasonable cause, including breach of these Terms & Conditions, suspicious activity, suspected fraud, or at the request of a relevant authority. In cases of closure due to fraud or breach of terms, all funds in the account may be forfeited upon completion of an investigation.

8.2 Account Closure at Player's Request

You may request account closure Yes Win at any time by contacting our support team. Prior to closure, you must ensure all active bonus wagering requirements have been met, or you agree to forfeit the remaining bonus balance. Any real funds (excluding bonuses) remaining in your account will be returned to you once the required identity verification process has been completed.

8.3 Self-Exclusion

Players who wish to self-exclude from the platform Yes Win for responsible gambling reasons may do so through account settings or by contacting our customer support team. Self-exclusion can be set for a period of 30 days, 90 days, 180 days, one year, or permanently. During an active self-exclusion period, you will be unable to log in or use any of the services Yes Win.

9. Responsible Gaming

Yes Win fully committed to the principles of responsible gaming. We believe that online casino gaming is entertainment that should be enjoyable and never a burden. As such, Yes Win provides a range of tools that players can use to stay in control of their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period
• Play Time Limit: Limit the amount of time you spend on the platform each day
• Cool-Off Period: Take a break from playing for 24 hours, 7 days, or 30 days with a single click
• Self-Exclusion: Exclude yourself from the platform for an extended or permanent period
• Betting History: Review all your betting activity and transactions at any time

If you are concerned about your own gambling habits or those of someone close to you, please use the tools provided or reach out to our support team for assistance. More information is available on the Responsible Gambling our team.

10. Yes Win Limitation of Liability

Yes Win strives to provide a reliable platform that performs well at all times. However, as with any digital platform, there are limits to our liability:

• Yes Win is not liable for any losses arising from internet service disruptions or equipment failures on the player's end
• Yes Win does not bear responsibility for any losses resulting from betting decisions made by players – all bets are entirely the player's own responsibility
• Yes Win is not liable for any indirect, consequential, or punitive losses arising from your use of our platform
• Maximum liability limit Yes Win to any player in any case shall not exceed the net deposit amount made by the player in the 30 days preceding the relevant claim

The conditions in this section do not affect any rights you hold under Malaysian consumer law that cannot be excluded by contract.

11. Intellectual Property Rights

All content on the Yes Win – including but not limited to logos, brand names, website design, graphics, text, software, and game content – are the property of Yes Win or the relevant licensing provider and is protected by applicable copyright and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the Yes Win for personal entertainment purposes only. You are prohibited from copying, distributing, selling, or commercially exploiting any portion of the content Yes Win without prior written consent.

12. Amendments to Terms & Conditions

Yes Win reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication of the latest version on this page. We will endeavour to notify players of material changes via in-platform notices or by email.

Continued use of the Yes Win after such amendments are published will be considered your acceptance of the revised Terms & Conditions. If you do not agree with the changes, you must stop using the Yes Win and contact us to close your account.